We're Here to Help
If you have any questions about ETUBY products or your order, we're here to help.
Whether you need information about product features, materials, or shipping, please feel free to contact us.
Frequently Asked Questions
Please note that orders are not shipped on weekends, public holidays, year-end/New Year holidays, Golden Week, or other scheduled holidays.
International orders are available through our official international online store.
【View International Store】
Please refer to the product pages for detailed photos and specifications.
●the product arrives damaged or defective
●you receive the wrong item
Please contact us within 7 days of delivery.
Returns or exchanges cannot be accepted for:
●Change of mind
●Products delivered more than 7 days ago
●Used products
●Sale or discounted items
●Products with missing or damaged packaging
●Products damaged after delivery
Unfortunately, we are unable to accept repair requests from customers outside Japan.
If your product arrives damaged or has a manufacturing defect, please contact us and we'll be happy to assist you.
However, every product is carefully inspected before shipment. If you believe your product has a manufacturing defect, please contact us so we can review your case.
Contact Form
Please complete the form below and we'll get back to you as soon as possible.
We usually respond within two business days, although response times may vary depending on the nature of your inquiry.
Thank You
Thank you for your interest in ETUBY.
Drawing on protection expertise refined since 1984, we create bags designed to protect what matters and be enjoyed for years to come.
If you have any questions about our products, please don't hesitate to contact us.
We look forward to hearing from you.
ETUBY FACT
1968
Founded
1984
Started Manufacturing Protective Cases
40+ Years
of Protection Expertise
Made in Japan
Manufactured in Japan
Crafted in Nagoya
Designed in Nagoya
