Shopping Guide
Shop with Confidence Thank you for choosing ETUBY.

We believe a great bag should do more than simply carry your belongings—it should become a trusted companion for everyday life.

This guide explains everything you need to know about ordering, shipping, and after-purchase support so you can shop with confidence.

Our Commitment

Ordering Process

Payment

We accept secure payment methods available through our official international online store.

Available payment methods may vary depending on your country and the checkout system.

Notes

• Please use a payment method registered in your own name whenever possible.
• Orders may be reviewed for security verification.
• If payment cannot be authorized, your order may be canceled automatically.

Shipping

Orders are processed and shipped as soon as they are ready.

Delivery times vary depending on your destination country and customs clearance procedures.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Customs & Duties

International orders may be subject to import duties, taxes, or customs fees according to the regulations of the destination country.

These charges are the responsibility of the customer.

Returns & Exchanges

• Please inspect your order as soon as it arrives.
• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will assist you with a replacement or refund where applicable.
• We cannot accept returns or exchanges for reasons such as a change of mind or personal preference.
• Returns or exchanges cannot be accepted for products that have been used or damaged after delivery.
• If the return is due to a defective or incorrect item, ETUBY will cover the return shipping costs.
• Certain made-to-order or custom products may not be eligible for returns or exchanges.
• Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
• To help us assess your request, we may ask you to provide photographs of the product and the issue.

Important Information

Stock Availability

We carefully manage our inventory. However, due to timing differences between orders and inventory updates, an item may occasionally become unavailable after your purchase.

If this happens, we will contact you by email to discuss available options, including order cancellation or future restock information.

Product Color

We strive to display our products as accurately as possible.

Please note that colors may appear differently depending on your monitor, smartphone display, and viewing environment.

Shipping Address

Please carefully check your shipping address before completing your order.

If a package is returned due to an incorrect address or failure to receive the shipment, additional shipping charges may apply for reshipment.

Order Cancellation

Orders are processed shortly after they are placed.

For this reason, cancellations or order changes cannot usually be accepted once an order has been confirmed.

If you need assistance, please contact us as soon as possible. We will do our best to help whenever possible.

Product Care

Please follow the care instructions provided on our Care Guide page to keep your ETUBY bag in the best condition.

Product Specifications

To continuously improve our products, specifications, materials, or design details may be updated without prior notice.

Any changes will not affect the intended performance or quality of the product.

ETUBY FACT